Updates for Students
Advising
For advising help, contact your School or College’s advising office.
We know how important graduation ceremonies are to our students and their families, so we want you all to be assured that we are not canceling them, we are, of necessity, postponing them. Because of the current health crisis, it is simply not possible to say when or how we will have these celebrations. What we can say is that, once the end of the health crisis is in sight, we will put a plan in place to let the Class of 2020 know how proud we all are of their accomplishments and to provide the opportunity for the celebration that they deserve. See full message from Dr. Cole.
Please also view our Information Technology FAQs for further assistance.
Call first! Our phone number is: 973-655-4361, extension 3. You will be asked several questions about your symptoms, this helps us determine the kind of appointment you need.
We also request that any faculty or staff with flu like symptoms call their primary care provider or Occupational Health for evaluation.
The University Health Center is committed to your health and safety. As the Coronavirus continues to spread, we will continue to closely monitor the CDC and WHO websites to stay abreast of the situation and take necessary precautions for our community.
Here are the University’s operating protocols:
- The entire instructional program for the spring semester will be delivered 100% online or through other virtual methods. No student shall be required to come to campus for instructional purposes.
- As of Sunday, March 21, the only campus dining options will be Sam’s Place, which will be open from 9:30 a.m. to 6:30 p.m. every day to serve resident students with “Fix Your Plate and Go” service, and The Student Center Convenience Store, which will provide “grab and go” service Monday through Friday from 8 a.m. to 3 p.m. All persons on the campus are required to follow the established guidelines to prevent spreading the virus. Adherence to the guidelines is not optional; it is mandatory. Stay at least six feet away from other people. See: Social Distancing Strategies.
- Residence Hall: View information on the Student Information/Residence Life section.
- Student organization activities are cancelled. Groups are encouraged to hold meetings through electronic methods.
- Large conferences have been canceled.
- We are requiring anyone who has come into close contact with a COVID-19 patient, traveled to another country, or disembarked from a cruise ship to self-quarantine for 14 days. See our FAQs for Travelers for details on this policy.
Postal Services remains open, but have modified hours. Please visit their website for up-to-date information.
How Long Will the 1-Stop Office On-campus Be Closed?
Red Hawk Central will remain closed until the public health emergency is over. Until that time, our team is working remotely via email and phone to support you.
How Can I Contact the Office for Assistance?
Our team is working remotely to support your needs. We welcome you to reach out to us via one of the following options:
- Email: redhawkcentral@montclair.edu
- Phone: 973-655-7600
- Live Chat: visit our website to chat live with a team member (during business hours).
- Web Conferences: visit our website to schedule a web conference with a team member to discuss your questions/needs.
What Are the Current Hours of Operation for the Office?
RHC’s hours of remote service for Summer 2020 will be Monday – Thursday, 8 a.m. – 5:30 p.m.
Office of Financial Aid
Can I Continue Working in my Campus Job?
An email communication was sent out to the university community on March 22 providing information on student employment.
I Need to Submit Documents to the Financial Aid Office. How Do I Do That?
Students submitting documents to financial aid must use the instructions listed on the RHC Financial Aid Forms page as indicated for each form.
Office of the Registrar
How Do I Obtain an Official Copy of my Montclair State Transcript?
We are not able to process same-day transcripts at this time. Your options to obtain a copy of your transcript, either virtually, or on paper, are available through the National Student Clearinghouse at Studentclearinghouse.org
What if I Need to Fill out a Form for Credit Adjustment, Major/Minor or other?
Registration, credit adjustments, change of major form and other Registrar forms can be found on the RHC Registrar Forms page.
Many forms have been made PDF fillable, please visit this site for full instructions on how to use and where to send these. Note: only versions of the forms updated on this webpage will be accepted. Please do not send sensitive documents via email.
Who Do I Talk to if I Have Questions about my Registration PIN?
Please contact Red Hawk Central for assistance at redhawkcentral@montclair.edu or phone (973) 655-7600
Who Do I Talk to if I Have Questions about my Teacher Education Certification for this Spring?
Please contact Red Hawk Central for assistance at redhawkcentral@montclair.edu or phone (973) 655-7600
Who Can I Contact if I Have More Questions about the Registration Forms or Process?
Please send any questions to Red Hawk Central at redhawkcentral@montclair.edu or phone (973) 655-7600. We are working remotely and available to answer your questions about registration, your Degreeworks audit, the new Pass/Fail option, etc.
Office of Student Accounts
Have there Been Decisions Made Concerning Adjustments to Tuition and Fees?
- Tuition and fees will not be adjusted because all courses continue to be offered.
- We highly encourage all students to successfully complete all coursework online and complete all academic requirements in a timely fashion.
- Contact your faculty, advisors, Deans and administrative staff for questions and or concerns via email.
I Am Staying on Campus – Will my Bill Change?
Your room and board charge will not change.
When Will I Receive my Adjustment?
An email was sent to all eligible students on April 3. Follow the instructions within that notice.
I’m Unable to Pay my Bill, Can any of my Balance Due Be Deferred or Discounted?
As long as instruction continues, tuition and fees will not be adjusted. In an effort to assist you the following decision have been made:
- Students that still have a balance due – the $150.00 late fee will not be assessed for the spring 2020 term.
- Students using the payment plan – the $25.00 late payment fees for our TouchNet plans will not be charged as of March 9, 2020.
Who Should I Contact if I Have Billing Questions due to COVID-19 at Montclair State University?
Questions should be sent to redhawkcentral@montclair.edu. Please note responses may take up to 1-2 business days. We appreciate your patience during this time. All questions pertaining to room and meal plans should be directed to the Office of Residence Life.
All faculty, staff and students are asked to inform Patricia Ruiz, the University Health Center Director, when they become aware they become aware of infections and exposures within the campus community. She wants to know about anyone in the campus community with a positive (confirmed) test for COVID-19, or has been in close contact with a person who has tested positive, or has been placed in isolation or quarantine due to suspected COVID-19. Confidential reports can be submitted securely using a secure form.
What if I Need Summer Housing Accommodations?
The University is prepared to offer students summer housing accommodations and information will become available to you at a later time.
Hygiene
Within the buildings, cleaning and hygiene are of great importance. To prevent transmission please wash your hands for at least 20 seconds, cough or sneeze into your elbow, and sanitize surfaces in your room. Housekeeping will sanitize common areas and high-touch items a minimum of three or four times per day. Hand sanitizer is available in common areas for your use. View important information about social distancing.
The Office of the Dean of Students has created a resource and support guide of available on and off-campus social services for students. Visit the web page.
All student employment will remain available. Students are encouraged to contact their supervisor to discuss their schedules and work plan. Graduate Assistants should contact the Graduate School for additional information.
Last Modified: Thursday, July 2, 2020 4:40 pm