Introduction
Coordinated Care for Student Success
The Navigate platform creates an opportunity for faculty and staff to coordinate student support across campus. The concept of coordinated care stems from the health care field, where the Electronic Medical Record and helps medical professionals efficiently assess patients’ needs in order to provide them with effective, customized care. Now, Montclair State University is adapting this model to create a “success network” for each student. Faculty and staff in the success network will collaborate in the platform to support the student.
Catalyst for A Conversation
Perform These Key Actions to Identify, Communicate With, and Support Students
- Reference the Student Profile – After clicking on a student’s name through the search results, your Staff Home, or the Quick Search, note their Academic progress and any areas of concern with the various tabs on a student’s profile.
- Add Notes or Advising Summary Reports – Record your interactions and follow-ups from student meetings by adding an Advising Summary Report (record associated with an appointment) or a Note (general record not associated with a specific meeting).
- Both are accomplished through the ‘Actions’ menu on your Staff home or search results, or from a student’s profile.
- Reminder! For scheduled appointments, add summary reports from the “Upcoming Appointments” tab of the staff home.
Navigate is a technology platform linking administrators, advisors, deans, faculty, other staff and students in a coordinated care network to help proactively manage student success and deliver a return on education.
Analytics (Intelligence)
Analyze and visualize student data in order to determine risk factors, personalize support and improve decision making.
Workflow and Case Management Tools (Strategic Care)
Facilitate the work and collaboration of faculty, advisors and support providers in the classroom and behind the scenes of student experience.
Interaction Tools
Allow support providers to easily interact with students and empower students to take ownership of their own journey.
How Population Health Management Works
Differentiated care at each risk level keeps patients healthier and frees capacity.
High-Risk Patients (5% complex illnesses)
Minimize hospital readmissions by surrounding the patient with an in-home “care-team.”
Rising-Risk Patients (25% chronic conditions)
Prevent costly escalations by using analytics to monitor risk factors and intervene quickly.
Low-Risk Patients (70% healthy or well-managed conditions)
Reduce demand on the system by shifting patients to e-medicine and promoting healthy lifestyles.
Reported Results
- Fewer avoidable hospital visits
- Fewer patient re-admissions
- Reduced traffic through the ED
- Lower cost of care per patient
| Student Risk Stratification | Differentiated Care Strategy |
|---|---|
| High-Risk Student | Coordinate Efficient High-Touch Care Work closely with students and manage their interaction with support offices. |
| Moderate-Risk Student | Proactively Monitor and Intervene Create an analytics “safety net” to catch common problems before they escalate. |
| Low-Risk Student | Enable Effective Self-Direction Use nudges and scalable e-advising to allow staff to direct attention elsewhere. |
Without a Case System:
With a Closed-Loop Case System:
