Introduction

Coordinated Care for Student Success

The Navigate platform creates an opportunity for faculty and staff to coordinate student support across campus. The concept of coordinated care stems from the health care field, where the Electronic Medical Record and helps medical professionals efficiently assess patients’ needs in order to provide them with effective, customized care. Now, Montclair State University is adapting this model to create a “success network” for each student. Faculty and staff in the success network will collaborate in the platform to support the student.

Catalyst for A Conversation

Toggle Drawer: Key Platform Features

Perform These Key Actions to Identify, Communicate With, and Support Students

Reference the Student Profile – After clicking on a student’s name through the search results, your Staff Home, or the Quick Search, note their Academic progress and any areas of concern with the various tabs on a student’s profile.
Add Notes or Advising Summary Reports – Record your interactions and follow-ups from student meetings by adding an Advising Summary Report (record associated with an appointment) or a Note (general record not associated with a specific meeting).
- Both are accomplished through the ‘Actions’ menu on your Staff home or search results, or from a student’s profile.
- Reminder! For scheduled appointments, add summary reports from the “Upcoming Appointments” tab of the staff home.

Toggle Drawer: Student Success Management

Navigate is a technology platform linking administrators, advisors, deans, faculty, other staff and students in a coordinated care network to help proactively manage student success and deliver a return on education.

Analytics (Intelligence)

Analyze and visualize student data in order to determine risk factors, personalize support and improve decision making.

Workflow and Case Management Tools (Strategic Care)

Facilitate the work and collaboration of faculty, advisors and support providers in the classroom and behind the scenes of student experience.

Interaction Tools

Allow support providers to easily interact with students and empower students to take ownership of their own journey.

Toggle Drawer: Risk Management: A Health Care Concept

How Population Health Management Works

Differentiated care at each risk level keeps patients healthier and frees capacity.

High-Risk Patients (5% complex illnesses)

Minimize hospital readmissions by surrounding the patient with an in-home “care-team.”

Rising-Risk Patients (25% chronic conditions)

Prevent costly escalations by using analytics to monitor risk factors and intervene quickly.

Low-Risk Patients (70% healthy or well-managed conditions)

Reduce demand on the system by shifting patients to e-medicine and promoting healthy lifestyles.

Reported Results

Fewer avoidable hospital visits
Fewer patient re-admissions
Reduced traffic through the ED
Lower cost of care per patient

Toggle Drawer: Adapting the Model to Higher Education

Student Risk Stratification	Differentiated Care Strategy
High-Risk Student	Coordinate Efficient High-Touch Care Work closely with students and manage their interaction with support offices.
Moderate-Risk Student	Proactively Monitor and Intervene Create an analytics “safety net” to catch common problems before they escalate.
Low-Risk Student	Enable Effective Self-Direction Use nudges and scalable e-advising to allow staff to direct attention elsewhere.

Toggle Drawer: For Most Schools, Care Is Not Coordinated

Without a Case System:

Flow chart for advisor referrals NOT resolving student issues

With a Closed-Loop Case System:

Flow chart for advisor referrals resolving student issues