Customer Experience and User Experience Research (Certificate) Online
Flexible, short-term online format provides an accelerated path to develop a highly specialized skill set.
The online certificate in Customer Experience and User Experience Research is designed to build your expertise in understanding the needs of customers and the users of technological devices, products and services. The 13.5-credit, five-course program will build your knowledge in primary data collection, analysis and communication. In just ten months, you will gain the technical skills and software competencies needed to carry out customer surveys, focus groups and usability tests.
With national and local employment projected to grow faster than average for market research analysts and marketing specialists, the CX/UX Research certificate can help you enter or advance in a fast growing field.
Take your next professional development step and apply now.
There is a growing market demand for trained professionals in the area of CX/UX Research.
- Local and National job postings for User Experience and Customer Experience have substantially increased since 2017, and employment is projected to grow faster than average for market research analysts and marketing specialists until at least 2030.
- U.S. employment for Market Research Analysts and Marketing Specialists are expected to grow more than 21% between 2020 and 2030.
- The national median earnings in 2022 for these job titles is $65,554.89, or $31.52 per hour. In New Jersey, the median is higher at $84,836.68 or $40.79 per hour.
- Some of the top companies posting jobs in this field include Oracle, Verizon, Bristol-Myers Squibb and MarketingCrossing.
Source: Emsi Profile Analytics Report
You will also have the chance to further your education by applying credits you earn in this program toward the online Master of Arts in Social Research and Data Analysis and the Certificate in Data Collection and Management.
*Students seeking an F1/J1 visa are not eligible for this certificate program unless they are currently pursuing a master’s degree at Montclair State University and are able to simultaneously pursue both programs while maintaining their student visa requirements.
The program is open to individuals from a wide variety of academic paths.
It is well-suited for social science majors, such as sociology, psychology and anthropology, because of their interest in people and human behavior. Those with specialized skills in business, computer science, marketing and mathematics will find their undergraduate skills are also compatible with the program.
The Office of Graduate Admissions requires the equivalent of a U.S. bachelor’s degree in order to be eligible to apply for a graduate program. Applicants with non-U.S. degrees, please visit the International Applicants page to review the U.S. degree equivalency information.
In order to make applying for graduate school as seamless as possible for you, we have
created an application checklist. This checklist can be a reference point for you during the
application process to ensure that you have a comprehensive understanding of the steps
needed to apply, as well as all corresponding supplemental materials for your specific
program of interest.
- Application Deadline: Rolling Admission.
- Submit Online Application: Please create your online account and submit your application by following the general application instructions. The $60 application fee will be waived for for attendees at Open Houses, Information Sessions and Information Webinars.
The following is a list of the supplemental materials that will accompany your application for the Customer Experience and User Experience Research (Certificate) Online program:
- Transcript: One from each college attended.
- Statement of Purpose – Please write an integrated essay providing a response to each of the following questions:
- What are your goals for graduate study and your future career?
- In what ways do your academic background and your professional experiences provide evidence of your potential for success in the program you selected and in your eventual career? Please give specific examples of relevant coursework and/or experience.
- Is there any further information we should consider in assessing your candidacy?
- Letters of Recommendation (Optional): You may optionally submit up to two (2) letters of recommendation, from persons qualified to evaluate the applicant’s promise of academic achievement and potential for professional growth. However, we do encourage applicants with an undergraduate GPA below a 3.0 to consider submitting at least one recommendation letter.
- GRE: Not required.
- Applicants with non-U.S. degrees, please visit the International Applicants page to review the US degree equivalency information.
Total Credits: 13.5
The program is comprised of 5 courses (3 core, 1 elective, 1 capstone)
Students must take all 3 of the following courses:
- SOCI 520 Customer & User Experience Research (3 credits)
- SOCI 538 Survey Research (3 credits)
- SOCI 569 Interviews & Focus Groups (3 credits)
Students must take 1 of the following courses:
- CSIT 535 Human Computer Interaction (3 credits)
- SOCI Special Topics in Experience Management (3 credits)
Students must take the following course:
- SOCI 592 Customer or User Experience Project (1.5 credits)
If you have any general questions regarding the application process and requirements, please email or call us:
Office of Graduate Admissions
Email: graduate@montclair.edu
Telephone: 973-655-5147
Fax: 973-655-7869
If you have specific inquiries regarding your program of interest, please contact the Customer Experience and User Experience Research (Certificate) Online Program Coordinator:
Program Coordinator: Dr. Christopher Donoghue
Office: Dickson Hall 312
Email: donoghuec@montclair.edu
