Conflict Management

Resources:

• Berryman-Fink, C. (1998). Can we agree to disagree? Faculty-faculty conflict. In Holton, S.A. (Ed.), Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education (pp. 141-163). Anker Publishing Company, Inc.
  Description: This chapter describes the role of department chairs in managing faculty conflict and different conflict management strategies
  Length: 14 pages
• Gelfand, M.J., Leslie, L.M., Keller. K., & de Dreu, C. (2012). Conflict cultures in organizations: How leaders shape conflict cultures and their organizational-level consequences. Journal of Applied Psychology, 97(6), 1131-1147. https://doi.org/10.1037/a0029993
  Description: This article describes the three different types of conflict cultures: collaborative, dominating, and avoidant.
  Length: 17
• Gmelch, W. H., & Carroll, J. B. (1991). The three Rs of conflict management for department chairs and faculty. Innovative Higher Education, 16(2), 107–123, doi:10.1007/bf00889655
  Description: The article presents an introduction in understanding and addressing conflict in an academic department. The article uses strategies from the Thomas/Killman response models and Fisher and Ury’s foundation for principal conflict resolution.
  Length: 16 Pages
• Klingel, S., & Maffie, M. (2011). Conflict management systems in higher education: A look at mediation in public universities. Dispute Resolution Journal, 66(3), 12-17.
  Description: This article goes over different types of conflict resolution mediations and alternative dispute resolutions in Public Universities.
  Length: 5 pages
• Kruse, S. (2020). Addressing Conflict Non Defensively. The Department Chair, 31(3), 3-4. https://doi.org/10.1002/dch.30360
  Description: This article provides advice from a current department chair on how they deal with conflict in a non defensive way
  Length: 2 Pages
• Thomas, J. and Thomas, K. (2015). Working With Difficult Faculty: Challenges for the Chair. AKA Monographs: Leading and Managing the Kinesiology Department, 1(3), 1-4.
  Description: This article identifies that types of people who are problems and how to mitigate the situation
  Length: 4 pages
• Warters, W. C. (1995). Conflict management in higher education: A review of current approaches. New Directions for Higher Education, 92 , 71–78, doi:10.1002/he.36919959212
  Description: This article provides a summary of current conflict management mechanisms used in higher education.
  Length: 8 Pages
• Warters, W. C. (1999). The history of campus mediation systems: Research and practice. College of Law CNCR-Hewlett Foundation Seed Grant White Papers. Paper 10.
  Description: The article describes the different types of mediation systems used in Universities from 1967-1998
  Length: 24 Pages
• Waters, B. & Wendy, S.J. (2003). Institutional and program level guidelines for conflict management in higher education. Campus Conflict Management Guidelines Committee. https://eric.ed.gov/?id=ED499549
  Description: This article provides a set of best practices of conflict-handling services for colleges and universities.
  Length: 30 pages
• Watson, N.T., Rogers, K.S., Watson, K.L., & Liau-Hing Yep, C. (2019). Integrating social justice-based conflict resolution into higher education settings: Faculty, staff, and student professional development through mediation training. Conflict Resolution Quarterly, 36(3), 251-262. https://doi.org/10.1002/crq.21233
  Description: This article describes a practical model to integrate conflict management techniques on social justice principles into higher education
  Length: 12 pages

Updated 07.21.22 SR