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Facilities Maintenance and Engineering

Facilities Maintenance and Engineering (FM&E) coordinates and performs building maintenance and repairs in the areas of Building Automation Systems, Carpentry, Electrical, HVAC, Lock Services, Masonry, Plumbing, and General Repairs.  All Service Requests are managed through the Facilities Customer Service Center and- as of August 4, 2025- the Nuvolo Integrated Workplace Management System.

Facilities Customer Service Center

The Facilities Customer Service Center (FCSC) is our customers’ primary point of contact for all service requests and general inquiries.  It is staffed Monday – Friday 7:00 a.m. – 10:00 p.m.  Our Call Center picks up all calls after hours, including weekends.

Phone: 973-655-5444
Email: servicedesk@montclair.edu

Please direct emergency calls to University Police 973-655-5222

University Facilities managers and administrative staff are available during regular University business hours Monday through Friday, 8:30 a.m. – 4:30 p.m. Contact information is available in our Staff Directory.  A Manager On-Call List is maintained to ensure service delivery to the campus after hours and on weekends.

Submit a Service Request

Introducing Nuvolo- Our New Campus Work Order System

University Facilities is excited to announce the official launch of a new Work Order System. Starting August 4, 2025, all facilities-related service requests will be managed through the Nuvolo platform.

What’s Changing?

Our previous system- Maximo- is being replaced with Nuvolo, a more modern, intuitive, and mobile-friendly solution. Whether it’s a broken light, room temperature issue, or maintenance request – Nuvolo streamlines the process for faster, more efficient service.

Key Features:

  • Simple online request submission
  • Mobile-friendly interface
  • Real-time status tracking
  • Ability to upload photos with requests
  • Schedule future work conveniently

Stay tuned for more information about how to submit a request in the Nuvolo System and how to access resources for user training and support.

Maintenance Reporting Procedures for Campus Customers and Visitors

You must have a valid University NetID to use Nuvolo.  Customers without a NetID, please call the FCSC at 973-655-5444.

How to Enter Service Requests in the Maximo Maintenance Management System

Work Request and Prioritization Procedures

Submitting a Work Request

We accept maintenance inquiries via telephone, e-mail, or Nuvolo.  Upon receipt, FCSC staff assess service requests and convert them to Work Orders, which are then assigned to the appropriate division work unit.  FCSC staff apprise requestors of lengthy repair timelines and delays in scheduled work. Please contact the FCSC for updates about individual service requests.

Email notifications are sent to the requestor from servicedesk@montclair.edu at three stages of the Work Order lifecycle:

  1. The request is approved
  2. A technician is scheduled to perform the work
  3. The Work Order is complete 

Additional notifications may be sent when:

  • Area Not Accessible– the technician could not access the space
  • Waiting for Approval– Funding source pending approval
  • Waiting for Contractor Labor– External contractor scheduling is in progress
  • Waiting for Parts– Materials have been ordered

A priority level is assigned to each request using APPA Facilities Standards and the details you provide.  Please include photos, documents, or any previous history of work for clarity. Please review priority levels and expected response times before following up with inquiries to the FCSC.  Status and technician notifications are also available in several ways:

  1. Email notifications– Review messages from servicedesk@montclair.edu
  2. Online portal– Log in and input your Work Order number to view status updates
  3. Contact the Facilities Customer Service Center– reach out to FCSC staff via email or telephone

For emergencies or urgent issues, please call the FCSC at 973-655-5444 immediately.

Work Prioritization

We prioritize schedules to respond first to requests for:

1.  Emergency
2.  Urgent, and
3.  Rush work

Response times vary based on the type of request, technician availability, and overall campus activity levels.  Emergency work requests are processed immediately and assigned to the appropriate work unit for response and resolution to assist in protecting life safety and the campus infrastructure. Requests designated as Deferred are tabled and reviewed during the annual maintenance planning process.

 

FM&E: Our Shops

Contact Facilities Maintenance and Engineering
Location:
147 Clove Road