Facilities Maintenance and Engineering (FM&E) coordinates and performs building maintenance and repairs in the areas of Building Automation Systems, Carpentry, Electrical, HVAC, Lock Services, Masonry, Plumbing, and General Repairs. All Service Requests are managed through the Facilities Customer Service Center and- as of August 4, 2025- the Nuvolo Integrated Workplace Management System.
Facilities Customer Service Center
The Facilities Customer Service Center (FCSC) is our customers’ primary point of contact for all service requests and general inquiries. It is staffed Monday – Friday 7:00 a.m. – 10:00 p.m. Our Call Center picks up all calls after hours, including weekends.
Phone: 973-655-5444
Email: servicedesk@montclair.edu
Please direct emergency calls to University Police 973-655-5222
University Facilities managers and administrative staff are available during regular University business hours Monday through Friday, 8:30 a.m. – 4:30 p.m. Contact information is available in our Staff Directory. A Manager On-Call List is maintained to ensure service delivery to the campus after hours and on weekends.
Introducing Nuvolo- Our New Campus Work Order System
University Facilities is excited to announce the official launch of a new Work Order System. Starting August 4, 2025, all facilities-related service requests will be managed through the Nuvolo platform.
What’s Changing?
Our previous system- Maximo- is being replaced with Nuvolo, a more modern, intuitive, and mobile-friendly solution. Whether it’s a broken light, room temperature issue, or maintenance request – Nuvolo streamlines the process for faster, more efficient service.
Key Features:
- Simple online request submission
- Mobile-friendly interface
- Real-time status tracking
- Ability to upload photos with requests
- Schedule future work conveniently
Stay tuned for more information about how to submit a request in the Nuvolo System and how to access resources for user training and support.
Maintenance Reporting Procedures for Campus Customers and Visitors
You must have a valid University NetID to use Nuvolo. Customers without a NetID, please call the FCSC at 973-655-5444.
How to Enter Service Requests in the Maximo Maintenance Management System
Work Request and Prioritization Procedures
Submitting a Work Request
We accept maintenance inquiries via telephone, e-mail, or Nuvolo. Upon receipt, FCSC staff assess service requests and convert them to Work Orders, which are then assigned to the appropriate division work unit. FCSC staff apprise requestors of lengthy repair timelines and delays in scheduled work. Please contact the FCSC for updates about individual service requests.
Email notifications are sent to the requestor from servicedesk@montclair.edu at three stages of the Work Order lifecycle:
- The request is approved
- A technician is scheduled to perform the work
- The Work Order is complete
Additional notifications may be sent when:
- Area Not Accessible– the technician could not access the space
- Waiting for Approval– Funding source pending approval
- Waiting for Contractor Labor– External contractor scheduling is in progress
- Waiting for Parts– Materials have been ordered
A priority level is assigned to each request using APPA Facilities Standards and the details you provide. Please include photos, documents, or any previous history of work for clarity. Please review priority levels and expected response times before following up with inquiries to the FCSC. Status and technician notifications are also available in several ways:
- Email notifications– Review messages from servicedesk@montclair.edu
- Online portal– Log in and input your Work Order number to view status updates
- Contact the Facilities Customer Service Center– reach out to FCSC staff via email or telephone
For emergencies or urgent issues, please call the FCSC at 973-655-5444 immediately.
Work Prioritization
We prioritize schedules to respond first to requests for:
1. Emergency
2. Urgent, and
3. Rush work
Response times vary based on the type of request, technician availability, and overall campus activity levels. Emergency work requests are processed immediately and assigned to the appropriate work unit for response and resolution to assist in protecting life safety and the campus infrastructure. Requests designated as Deferred are tabled and reviewed during the annual maintenance planning process.
FM&E: Our Shops
Carpentry Services
Carpentry Services is responsible for the preventive maintenance and repair of building roof systems as well as the maintenance and repair of door hardware, door closures, windows, glass, screens, installation and assembly of desks and file cabinets, hanging shelves, hanging pictures, and bookshelf installation.
Electrical Services
Electrical Services is responsible for the maintenance and repair of the electrical distribution network, equipment, transformers, power distribution, lighting, lamp replacements, life safety systems, room lighting and receptacles, new wiring and outlet installation, and the preventive maintenance and repair of elevator systems.
HVAC Services
Heating, Ventilation and Air Conditioning Services maintains and repairs HVAC systems, as well as preventative maintenance, monitoring and or adjusting room temperatures, troubleshooting and repair of air handling units, dehumidifiers, humidifiers, heat pumps, chilled water piping and coils, and cooling towers.
Lock Services
Lock Services ensures the physical security of University assets by providing lock repair, changes, maintenance, upgrades, master key and code key cutting, and emergency lockout services. Electronic security of the University’s interior and exterior spaces and assets is managed through the Access Control unit.
Paint & Masonry Services
Paint and Masonry Services is responsible for preparing, priming, painting and paint removal from building interiors, exteriors and equipment, refinishing furniture, maintaining floor and ceiling tiles (including ceramic tiles), and the repair and maintenance of plaster, brick, and stone surfaces.
Plumbing Services
Plumbing Services is responsible for the maintenance of steam, gas, water, and sewer systems including drinking fountains, showers, drain lines, faucets, toilets, hot and cold water lines, water valves, submersible pumps, sewer injectors, water softener units, hot water heaters, condensate return pumps and steam traps.
- Location:
- 147 Clove Road
- Phone:
- 973-655-5444