IT Service Desk Jobs

Talented. Analytical. Progressive.

Love technology, computers and helping people?

The Montclair State University IT Service Desk is now accepting applications for the IT Service Desk Student Technician position! The Service Desk Student Technicians must be a student as of, and during, the 2018-2019 academic year. As a Service Desk Student Technician you should have the ability to provide professional customer service as well as exhibit technical knowledge over the phone and in person. You will report to an assigned supervisor for daily duties and tasks, and will be expected to perform the following duties as needed (but not limited to): 

• Provide Mac and PC technical support for faculty, staff and students by email, phone support, remote support, live chat and walk in support in a timely manner
• Utilize Service desk tracking software to create, update, escalate and close resolved incidents for all phone, email and in person requests, questions or problems
• Maintain organized notes and troubleshooting steps in all tickets
• Consistently answer the IT Service Desk phones and escalate calls as needed via the ticket tracking software
• Responsible for keeping up-to-date on the latest documentation, procedures and policies for the Division of Information Technology
• Responsible for following the emergency escalation protocol for system wide outages
• Responsible for following the proper procedure for loaning out equipment and software
• Must be able to attend a bi-weekly mandatory meetings and annual orientation program
• Must be able to work a minimum of 10 hours per week with a commitment of at least two semesters
• Must report to work on a timely basis or give sufficient notice of absence or tardiness

What Are The Qualifications?

• Must have a basic level of technical knowledge of Operating Systems (Windows 7, Windows 10, or Mac OSX) including installing and removing software
• Must have a basic understanding of internet functionality and be able to troubleshoot browser based email, pop-ups and web pages
• Must have a basic understanding of network connectivity (such as: troubleshooting wifi connection)
• Basic understanding of troubleshooting malware and virus related issues a plus
• Basic experience and understanding of printer installation and troubleshooting a plus
• Ability to prepare clear and detailed correspondence
• Ability to represent the university Service Desk at university functions
• Demonstrate commitment to quality customer service
• Ability to work independently, as well in a group in a fast paced environment
• Understand and utilize technical concepts and terms such as software and hardware
• Prior technical work experience, a plus

Want To Apply?

If you think you’ve got what it takes, we want to hear from you. Apply now!