Dr. Wu Highlights Leadership’s Role in Building Trust for AI Adoption in the Workplace

Dr. Te Wu, Feliciano School of Business Professor in the department of Management, was interviewed by Financial Post about how AI can be a productivity booster, but workers have to be onboard. His responses emphasize the critical role of leadership in fostering employee trust and buy-in when implementing AI tools. He argues that effective adoption depends on clear communication about AI’s purpose, benefits, and potential challenges. Wu highlights the importance of blending human judgment with AI capabilities, stressing that while AI enhances efficiency, it should support rather than replace human creativity and decision-making. The integration process must prioritize transparency, training, and collaboration to maximize productivity gains.